GENERAL SHIPPING INFORMATION

Sweetsworld ships year-round via AUS Post, with several options:
With our Standard Delivery option, orders are processed within 3-4 business days and shipped Monday through Friday. Orders usually arrive within 4-7 business days to most Australian locations (please see Shipping Methods section for rules and exceptions).
Need it faster? For expedited orders, we offer Two Day and Overnight shipping options, for more detailed information on expedited shipping, please see below.
Expedited Orders (2nd Day, Overnight) are given priority status in our fulfillment facility. Generally, expedited orders are processed within 2-3 business days. Please add this processing time to the shipping method selected to determine the estimated arrival time
Sweetsworld does not accept international phone orders. All orders must be placed directly on our website through international check out.

SEVERE WEATHER DELAYS

While we do our best to ensure timely delivery of all shipments, Sweetsworld is not responsible for delivery delays, damages or non-delivery caused by adverse or unpredictable weather conditions, natural disasters or other acts of god.

DON’T LET IT MELT! WARM WEATHER SHIPPING

PLEASE NOTE: during the months of Nov – March ground and 2 day orders will only ship Monday-Wednesday and Overnight orders will ship Monday-Thursday. No orders will ship on Friday.
We, of course LOVE chocolate and candy at Sweetsworld, however, both are extremely heat sensitive during the “warmer months” which we generally define as May through September, or any time of year when the weather is 25 degrees and above at the shipping or delivery location.
Though we do take great care in packing our candy with insulation and ice packs during warm weather, we suggest 2 day or overnight shipping for select heat sensitive items which when added to your cart will be noted as such. Certain items must be shipped utilizing ice packs and cooler bags, if one or more items in your order falls into this category, a cooler bag and ice pack will be added to your order at a cost of $2.50. You will only be charged this small fee once per shipment, regardless of how many items are in the shipment.
The less time your chocolate is in transit, the better and while this will greatly lower the chances of your chocolate melting; we still cannot guarantee chocolate will always arrive un-melted. If you receive melted product please follow the below steps in order for a replacement or refund to be issued:
If you are shipping to a residence, keep in mind when placing your order AUS Post does not require a signature and will leave the package as long as they deem it safe. Once you receive your emailed tracking details and estimated delivery date, make sure someone will be home to receive it or leave a note or call AUS Post at 1300 526 397 with additional instructions to hold onto the package, so that the package is not left outside in direct sunlight.
If you have received melted product, you are required to take a picture right away and contact customer service within 24 hours of AUS Post delivering by either email at hello@sweetsworld.com.au or 1300 526 397 Monday-Friday 9am-5pm EST in order to have a replacement sent or be refunded.

SHIPPING METHODS

Standard Delivery

In stock orders are generally processed and shipped within 3-4 business days of when the order was placed, pending credit card authorization and verification, and provided all ordered products are in stock.
We ship Monday through Friday, excluding holidays, and most orders will arrive within 4-7 business days.
Signature confirmation is available per request, for an extra charge. To make arrangements, please contact a Customer Service representative at 1300 526 397.
Shipping Rates are calculated during the checkout process, based on total order value and delivery location.

Expedited Delivery (2nd Day Air, Overnight)

Expedited Orders (2nd Day, Overnight) are given priority status in our fulfillment facility. Generally, expedited orders are processed within 2-3 business days. Please add this processing time to the shipping method selected to determine the estimated arrival time.
Business Days are considered Monday-Friday, excluding public holidays. The first business day is considered the first full day after an order is placed. Any order placed on Friday, the first business day is always Monday.
Signature confirmation is available per request, for an extra charge. To make arrangements, please contact a Customer Service representative at 1300 526 397.
Shipping Rates are calculated during the checkout process, based on total order value and shipping method selected.

SATURDAY DELIVERY

Unfortunately, Saturday Delivery is not available at this time.

PLEASE ALSO KEEP IN MIND…

If you need your order by a certain date, we recommend you contact Customer Service before placing your order so we can advise on the most appropriate delivery option. We cannot issue refunds for orders not delivered by a specific date, unless you choose an expedited shipping method, such as Two Day or Overnight delivery.
Please be advised, regardless of whichever shipping method you utilize, we cannot guarantee the exact time of day when your order will be delivered, and will not issue refunds for orders not delivered by a specific time.
Please note that we ship via AUS Post, and that AUS Post does not count Saturdays, Sundays or Holidays as delivery traveling days.
Standard Delivery orders typically take 3-4 days to process. Rest assured, we work hard to get your candy out the door as soon as we can!
As with anything, mistakes do occasionally happen. Please check your order within 24 hours of receipt, and if there is a mistake, please contact us immediately so we can correct it. That being said, we pride ourselves on taking special care that your order is accurately filled!

WHERE’S IT GOING?

Though we know it’s very basic, please be extra careful to provide us with an accurate shipping address…we want our candy to find you! Please note that we cannot be responsible for an order shipped to an incorrect address, due to an incorrect address entered by the customer at checkout. We thank you for your understanding.
When shipping to a hotel, hospital or office building, please be sure to include the complete shipping address with floor, suite, apt, etc., and make necessary arrangements with the delivery locations to ensure delivery to the recipient’s room. Sweetsworld is not responsible for packages misdirected after delivery.

IN CASE SOMETHING IS SOLD OUT…

To keep our candy fresh and yummy, we keep a limited inventory of what you see on the site, and of course replenish our inventory often. However due to this process, occasionally items do sell out, and we may not have certain items available for your order.
In this case, we will contact you by phone and / or email you immediately, to advise you on when the product will become available again, or if we have a recommended substitute product. If we don’t receive a response from you within 5 business days and the product remains unavailable, all remaining available items in your order will be shipped.

SHIPPING SURCHARGES

Select products are subject to shipping surcharges due to size, weight and / or special handling required and will be noted as such on the specific product’s page. The surcharge, if applicable, will appear in the shopping cart summary as “Additional Shipping Surcharges,” or similar.

P.O. BOXES

Unfortunately, we are not able to ship to Post Office Boxes. Please insure that we have a physical address in which to mail your order.
If, in any case, a P.O Box address is provided to us in error, our customer service department will contact you by email or phone for a physical address.

FOR ORDERS EXCEEDING $1000, CORPORATE GIFTS, WHOLESALE AND VOLUME ORDERS

Please contact one of our Customer Service representatives at 1300 526 397 or email us at hello@sweetsworld.com.au for a quote.

EXCHANGES

Unfortunately, we cannot accommodate exchanges at this time. If you have found another product on our site that you would prefer over your original purchase, please return your original order and place your new order separately. We will notify you once your return is processed and you are refunded. Please be aware that Sweetsworld does not cover the cost of return postage.

WHAT IS YOUR ONLINE RETURN POLICY?

To gain authorization for a return, please call us at 1300 526 397 or email us at hello@sweetsworld.com.au

If there is a problem with your online order we will gladly accept returns of non-edible unopened products within 30 days of receipt, with the following exceptions and conditions:
We cannot accept returns of edible product, personalized products or custom orders.
For simple health reasons we cannot accept any edible product for a refund, unless it had been damaged in transit. We thank you in advance for understanding this policy. If this is the case please contact customer service at 1300 526 397 or email us at hello@sweetsworld.com.au within 24 hours of receiving your order.
We want our customers to have a sweet experience. If you have a question regarding a return, please give us a call at 1300 526 397 or email us at hello@sweetsworld.com.au to see how we can help you.
Apparel must have the original tags still attached and in unworn condition.
Please indicate the product name, item number and reason for your return inside the box. Clearly mark on the outside of the box the return authorization# that customer service provides. Failure to do so can cause delays and possible rejection of a return.
Please note, original order shipping costs are not refundable or transferable.
From the time of receipt of a return, refunds can take an estimated 5-7 business days.
Please send the return package to us at the address below:

Kards & Kandy

Shop 1089, Stockland Greenhills

East Maitland, NSW, 2323

Customers are responsible for the shipping costs on all returns. Please use a responsible carrier for your return, one that can provide you with a tracking number. Sweetsworld is not responsible for lost or damaged return shipments.

RETAIL STORE RETURN POLICY

Returns may be made on apparel, accessories, plush, and any other non-edible merchandise, with the original receipt only within thirty days of purchase. No returns will be made without a receipt. Returned merchandise must be in sellable condition unwashed, unsoiled, and with tags intact. Refunds will be issued in original form of payment. Edibles and seasonal merchandise are considered final sale and are non-refundable. Online returns must be made through our online customer service department.

Please note that Sweetsworld is not responsible for:

Gift products and / or items delivered to incorrect addresses, due to the sender providing incorrect addresses.
Product quality problems and / or damages caused by improper handling by the recipient.

ADDRESS CORRECTIONS AND DELIVERY INTERCEPTS & REFUSALS

Customer will be charged $15 for delivery intercepts and / or address corrections, which reflect AUS Post charges. To avoid these types of situations, please make sure that you double check the address you enter during checkout, to ensure it is correct. If you change your mind about an order that has already been shipped, you will be required to pay the intercept fee in order to be refunded. If you simply refuse the shipment and it is sent back to our warehouse, you will not be refunded for your order.
If your package was sent back to us from AUS Post, we will investigate the reason with AUS Post and possibly refund for the product costs minus a 20% restocking fee. This will be practiced on a case-by-case basis, and we appreciate your understanding.

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