1300 526 397
Best for quick support before ordering, delivery questions, product guidance and urgent follow-up on an order issue.
Contact Us
Use this page when you need direct help from the team. You can call, email, use the form below or jump straight to the page that already answers your question.
hello@sweetsworld.com.au
Best when you need to send order numbers, product details, photos or anything you want answered in writing.
East Maitland and Westfield Kotara
For current location details, store names and local contact info, start with our Store Locator.
Best routes
Pick the fastest path for your question
These are the quickest ways to get to the right help channel without extra back-and-forth.
Call when
- You need quick help before placing an order.
- You want guidance on product availability or delivery options.
- You would rather talk through the issue directly.
Email when
- You need to send order numbers, item details or photos.
- You are following up on a damaged, missing or incorrect order.
- You want a written response you can refer back to later.
Use Store Locator when
- You need East Maitland or Westfield Kotara details.
- You want current store names, numbers and location info.
- You are deciding whether to contact a store or customer service first.
Helpful pages
Some questions are faster to answer on the right page
If your question matches one of these common topics, jump straight there first.
Shipping Information
Go to Shipping Information for delivery timing, warm weather handling and dispatch notes.
Returns & Refunds
Go to Returns & Refunds if you need help with a damaged, missing or incorrect order.
Customer Services
Go to Customer Services if you want the broader help overview with store, phone and email routes together.
Send a message
Use the form below if email is the best fit
Tell us what you need and include order details if the message is about a purchase, delivery issue or product problem.