FAQ’s

Heat-sensitive products are packed with extra care and may include insulation or cold packs when needed. During warmer weather, we recommend choosing the fastest suitable shipping option available at checkout for chocolate and other melt-prone items.

Please take clear photos of the product and packaging, then contact us within 24 hours of delivery at hello@sweetsworld.com.au or call 1300 526 397. Include your order number and keep the product and packaging while we review the issue.

Yes. During periods of extreme heat, dispatch timing may be adjusted to help protect heat-sensitive products in transit. If your order is time-sensitive, please choose the fastest suitable shipping option available at checkout and contact us before ordering if you need guidance.

SweetsWorld sells food and confectionery products, so returns and refunds are only considered where there is a genuine issue with the order or product.

• Please contact us as soon as possible if your order arrives damaged, contains the wrong item, is missing an item, or has a product quality issue.
• Email hello@sweetsworld.com.au or call 1300 526 397 and include your order number, affected item, a short description of the issue, and photos where relevant.
• Do not send food items back without contacting us first.
• See our Returns & Refunds page for full details.

We stock a wide range of products online, but some lines, seasonal items, and in-store favourites may not appear on the website at all times. If you are looking for something specific, contact us at hello@sweetsworld.com.au or call 1300 526 397 and we will do our best to help.

Yes! Our gifting department handles all standard and custom orders. If you have a specific product in mind, they can help you put together as much or as little as you need. Stuck and need ideas? They will be more than happy to assist you in creating a one of a kind basket. Our gifting department can be reached at 1300 526 397 or by email at hello@sweetsworld.com.au. Since this is a personalized service, all orders are non-returnable.

Yes. SweetsWorld has a wide variety of items that can be personalized to say anything! However, please keep in mind that once approved, personalized products do take more time to produce and is not returnable or exchangeable.
To place your order, please contact our gifting department at 1300 526 397 or email them at hello@sweetsworld.com.au.

Unfortunately we do not offer gift cards at this time.

Most of our candies may contain gluten. We suggest if you are allergic to gluten, please call us at 1300 526 397, or email us at hello@sweetsworld.com.au, and we can recommend if there is anything currently available to suit your needs.

Most of our candies are produced in plants that work with peanuts and nuts, so traces may be found in any of our candies. We suggest if you are allergic to peanuts/nuts, to call our customer service department at 1300 526 397, or email us at hello@sweetsworld.com.au, and we can recommend if there is anything currently available to suit your needs.
SweetsWorld now offers the Divvies Brand online. Divvies mission is to provide fun foods that are as safe as possible, so all of their products are free of peanuts, tree nuts, eggs and milk.

Yes, we do carry candy that is manufactured in kosher certified factories. You may run a search using the term “kosher” to find these items, or simply browse our site and those items that are kosher will list as such with the product description. If you require further help or attention, you may also call our customer service department at 1300 526 397 or email us at hello@sweetsworld.com.au.

Yes, we do offer sugar-free candy. You can browse our sugar free section or simply do a search on our site using the words “sugar free” and available items will appear. If you require additional assistance, please phone our customer service department at 1300 526 397 or email us at hello@sweetsworld.com.au.

We accept Visa, MasterCard, Discover and American Express, ATM cards with the Visa or Mastercard logo and Gift Cards.

Your card will be charged only when your order is ready to ship. If for some reason there is a problem with your order, we will not charge your card until the issue has been resolved.

As much as we would like to honor all donation requests, SweetsWorld receives far more requests for donations than we can support annually. As a result, we have organizations we currently support but do not accept solicitations for additional donations. We wish you the best with your fundraising efforts!

Yes we do. Please reach out to our wholesale department at wholesale@sweetsworld.com.au for further information.

Yes, we offer a large assortment of personalized and general party favors that would compliment your party “favorably”! Feel free to contact one of our celebrations specialists at hello@sweetsworld.com.au.

Yes, we do! For further information contact us via email at hello@sweetsworld.com.au

Yes, you will have the option to create an account when you place your order. We advise that you do this in order to easily access and track your order history and update information. If you require assistance setting up an account during checkout, please phone us at 1300 526 397, and we will help you through the process. Note: Once orders are placed, you can not create an account associated with that order.

We include a general packing slip with each order which includes the order number, shipping address, bill to address, your gift message (when applicable), and the items you ordered. It does not include prices (to include product and shipping costs), and credit card number or information.

The gift message will appear on the packing slip that will be placed in the box your order will arrive in.

Our website has the latest encryption technology. If you still have reservations, we will be glad to take your order over the phone at 1300 526 397 .

You can contact Customer Services on 1300 526 397 or email hello@sweetsworld.com.au for help with products, orders, shipping, tracking, or payment questions. For store details, visit our Store Locator for East Maitland and Westfield Kotara.