1300 526 397
For order questions, product help, shipping support and general customer service, start with our main support number.
Customer Services
Need to call, email, find a store or jump to the right help page? Start here for the fastest route into customer support, store details and the pages that answer common order questions.
hello@sweetsworld.com.au
Email is the best path when you need to send order details, product questions, or photos for a delivery or quality issue.
East Maitland and Westfield Kotara
Use our Store Locator for the current store names, phone numbers and location details.
Best contact routes
Call, email or use the store locator
The main support choices are simple. Pick the route that matches the kind of help you need.
Call us
Monday to Sunday
10am to 4pm
One of our customer services representatives will get back to you as soon as possible.
Store Locator
Looking for East Maitland or Westfield Kotara details? Go straight to our Store Locator.
Store support
Store details and customer service entry points
If you want to visit, call or confirm a location, start with these store-related details.
Westfield Kotara
Shop 1029
Westfield Kotara
Kotara, NSW
Need East Maitland details too?
The best place for both East Maitland and Westfield Kotara information is our Store Locator, where the current store names and contact details are kept together.
Use the right path
What each contact route is best for
This helps cut down the back-and-forth when you already know what kind of support you need.
Call when
- You need quick help before placing an order.
- You want guidance on delivery options or product availability.
- You prefer to talk through an issue directly.
Email when
- You need to send order numbers, item details or photos.
- You are following up on a damaged, missing or incorrect order.
- You want a written reply you can come back to later.
Use Store Locator when
- You need current store names or shopping-centre details.
- You want East Maitland and Westfield Kotara info in one place.
- You are deciding whether to contact a store or customer service first.
Useful next pages
Go straight to the page that matches your question
For many common questions, the fastest route is not another email. It is the right help page.
Shipping questions
Read our Shipping Information page for delivery timing, warm weather handling, surcharges and dispatch notes.
Returns or order issues
Go to Returns & Refunds if you need help with a damaged order, incorrect item, missing item or product issue.
Common questions
Check FAQ’s for quick answers before you call or email.
Need help right now?
Choose the next step that matches your issue, and you will land on the page or contact route that can help fastest.